Tickets

Via the Ticket Management, which provides you with the basic functions of the 446 Plattform^®, the basic workflows for tickets can be created and configured. For the sake of completeness, miscellaneous functions, some of which have to be licensed via additional modules, have been included in this documentation.

 

The Configuration Process of a Simple Ticket Schema

In order to create a ticket properly, a certain order has to be observed:

1. Creating and configuring the ticket number range
2. Creating and configuring the required ticket status
3. Creating the classification
4. Creating a workflow (which has not necessarily to be completed)
5. Creating the ticket schema
6. Configuring the ticket wizard
7. Configuring the ticket view
8. Configuring the actions (in coordination with workflows)

 

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Chapters:

1. Ticket
2. Ticket Wizard
3. Ticket Number Ranges
4. Ticket Statuses
5. Ticket Schemas
6. Ticket Templates
7. Ticket Conversions
8. Ticket Actions
9. Ticket and Activity List