Operating

The Operation section contains a compact summary of the relevant points for configuring and operating the 446 Plattform^®. These topics are described in detail in other sections of the online help. Links refer to the corresponding contents.

 

Chapters:

1. Installation
2. Configuration
3. Maintenance
4. Test system

 

---

 

 

1. Installation

• General
• Detailed

 

2. Configuration

• Disk Space

• Log Files

• Uploads

• Bad-Messages

• Web Services

• Configuration Settings
  • Table: Configuration Settings - Client
  • Table: Configuration Settings - System

 

3. Maintenance

Regular Maintenance Tasks:

• Server-Reboot/Maintenance (446 Plattform^® Server)
• Server-Reboot/Maintenance (DB-Server)
• Data Backup
  • Backup of the Databases
  • Replication of the Databases
  • File Storage
• Indexing Maintenance

Network/Structure Changes:

• Changes on the Mail Server (Mail Receipt – Mail2Ticket)
• Changes on the SMTP Server (Mail Dispatch – Messaging Manager)

 

4. Test System

Requirements:

• Clients and ClientObjectGUID

• Installation Versions

• Database Versions

 

Data Transfer:

• Live System

• Test System
  1. Deactivating the Mail2Ticket Accounts
  2. Checking the Agent Workers
  3. Checking the Workflows
  4. Checking the Ticket Wizards
  5. Checking the Ticket Actions
  6. Checking the CMDB Imports
  7. Final Steps