Tasks

Tasks and thus the Task Management are used for emulating smaller tasks, which are not worth the configuration of a ticket schema with all its parameters, in the 446 Plattform^®. Tasks can be either created individually in the Task Management or used in various combinations with tickets and from workflows. Therefore, they offer miscellaneous fields of application.

Various configuration arrangements are necessary for a functional Task Management:

• Various task statuses symbolizing the current processing status of a task,
• various life cycles containing information on reachable statuses and status transitions of tasks,
• task life cycles, in which individual life cycles, OLA information, and dynamic fields are combined.

The configuration of the Task Management module can be accessed via Settings > Task Management.

 

---

 

Chapters:

1. Task Statuses
2. Task Life Cycle
3. Task Schemas
4. Task List
5. Structure of a Task