Glossary
In the glossary, important definitions of terms and abbreviations, which are used in the help or which are necessary for the understanding, are listed alphabetically. Some terms will be explained directly as an extensible text on the first occurrence in the continuous description (see Content).
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The activity list displays an overview of the tasks to be processed from tickets and tasks for the currently logged on user.
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The administrator has more extensive rights as a user or supporter. This allows him to make general settings.
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The relationship resulting from affiliating one thing with another.
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Analysis is the process of breaking a complex topic or substance into smaller parts in order to gain a better understanding of it.
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An application programming interface (API) is a way for two or more computer programs to communicate with each other. It is a type of software interface, offering a service to other pieces of software. A document or standard that describes how to build or use such a connection or interface is called an API specification. A computer system that meets this standard is said to implement or expose an API. The term API may refer either to the specification or to the implementation.(Wikipedia)
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Compiled program classes are summarized and provided as executable programs in so-called assemblies. These typically have the extensions .exe or .dll. [Wikipedia]
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Represents a system in which usage is not possible without restriction, but a precise definition of usage per user and resource. This serves to protect resources and data from alteration, destruction or unlawful use.
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Authorizations control the access of users to various functions.
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Automated Event Management (AEM) collects and filters information from event sources and processes it according to freely configurable filter rules. If necessary, tickets are created automatically.
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Azure Active Directory (Azure AD) is an Identity & Access Management solution developed by Microsoft in order to connect people with apps, devices and data.
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Bad-Messages are messages that could not be sent by the Messaging Manager. This can happen if the SMTP server is not available for a certain amount of time, for example.These messages are saved as XML files on the hard disk. Moreover, an e-mail is sent to a selected recipient, informing him of the fact that the message could not be sent correctly.
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Benchmarking is a standardized measurement and evaluation method that can be used to determine the performance of IT systems or system classes and compare them according to certain criteria. The benchmark tests for the hardware performance of computer systems are well known. However, benchmarks are also used to compare the performance of programming languages, i.e. interpreters, compilers and their runtime systems on the same hardware. This is called a software benchmark. [Wikipedia]
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Business Intelligence is the process of extracting data from an OLAP database and analyzing it to obtain the information needed to make informed business decisions and take action. [MS Excel]
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A data structure that aggregates the measures by levels and hierarchies of the individual dimensions you want to analyze. Cubes combine multiple dimensions, such as time, geography, and products, with aggregated data, such as sales or inventory figures. [MS Excel]
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One or more organized hierarchies of levels in a cube that the user understands and uses as a basis for data analysis. For example, a geographical dimension can contain levels for country/region, state/canton, and city. Or a time dimension can contain a hierarchy of levels for year, quarter, month, and day. In a PivotTable or PivotChart report, each hierarchy becomes a set of fields that can be expanded and reduced to display lower or higher levels. [MS Excel]
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Numeric values in a cube that are based on a column in the fact table of the cube. Measures are the central values in the cube that are preprocessed, aggregated, and analyzed. Typical examples are sales, profits, revenues, and costs. [MS Excel]
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OLAP databases (Online Analytical Processing) enable Business Intelligence queries. OLAP is a database technology that has been optimized not for processing transactions, but for query and report generation. The source for OLAP is OLTP (Online Transactional Processing) databases, which are usually stored in data warehouses. OLAP data is derived from this traditional data and is aggregated into structures that allow sophisticated analysis. OLAP data is also organized hierarchically and stored in cubes rather than tables. [MS Excel]
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The pivot element (Literally: The center point of any rotational system) is the element of a set of numbers first selected by an algorithm (e.g. Gaussian elimination method, quicksort or base exchange method) to perform certain calculations. [Wikipedia]
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A pivot table is a table of statistics that summarize the data of a more extensive table (such as from a database, spreadsheet, or business intelligence program). This summary might include sums, averages, or other statistics, which the pivot table groups together in a meaningful way. [Wikipedia]
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A change-advisory board (CAB) delivers support to a change-management team by advising on requested changes, assisting in the assessment and prioritization of changes. This body is generally made up of IT and Business representatives that include: a change manager, user managers and groups, technical experts and, possible third parties and customers (if required). [Wikipedia]
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CIs (configuration items) are essentially hardware or software components that are characterized by their attributes (recorded in the configuration record of the CIs) and by their relationship to other CIs. [ITIL Terms]
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A CI schema enables you to enter configuration elements using a predefined form. This means that different schemas can be created for different types of CIs (printers, software, office chairs, etc.) in order to store only the required information in the CMDB.
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CMDB is the abbreviation for Configuration Management Database. All configuration elements (CIs) are managed in a database. For a better order these can be divided by zones and species.
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A configuration item is a term from IT management. It refers to a resource that is involved in business processes. Common CIs are e. g. printers, PCs or software.
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Connectors are interfaces to external applications.
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A container ticket is used to combine several similar tickets of the same scheme.
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Change request: A requirement from a service management process to change the CMS structure, enterprise architecture, or process architecture. [ITIL Terms]
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Customer relationship management is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
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Cascading Style Sheets (CSS) is a style sheet language used for describing the presentation of a document written in a markup language like HTML. CSS is a cornerstone technology of the World Wide Web, alongside HTML and JavaScript. [Wikipedia]
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The CSV (Comma-separated values) file format describes the structure of a text file for storing or exchanging simply structured data. The file name extension is .csv. [Wikpedia]
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Dashboard is an application, used as a secondary desktop for hosting mini-applications known as widgets. These are intended to be simple applications that do not take time to launch. Dashboard applications supplied with macOS include a stock ticker, weather report, calculator and notepad; users can create or download their own. [Wikipedia]
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A DataView enables you to create different views of the data stored in a DataTable, a capability that is often used in data-binding applications. Using a DataView, you can expose the data in a table with different sort orders, and you can filter the data by row state or based on a filter expression. [MSDN]
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The display ID is a name chosen by the user for a CI. It doesn't have to be unique.
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The Domain Name System (DNS) is one of the most important services in many IP-based networks. Its main task is to answer requests for name resolution. The DNS works similar to a directory enquiry service. The user knows the domain (the name of a computer on the Internet that people can remember) - for example example.org. He sends this as a request to the Internet. The domain is then converted there by the DNS into the corresponding IP address (the "connection number" on the Internet) - for example, an IPv4 address of the form 192.0.2.42 or an IPv6 address such as 2001:db8:85a3:8d3:1319:8a2e:370:7347, and thus leads to the correct computer. [Wikipedia]
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In information technology to drill down means to move from one place to another, information to detailed data by focusing in on something.
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Dynamic placeholders serve as placeholders (similar to wildcards) for variable values or characters. For example, a dynamic placeholder in an e-mail text can be used to insert the corresponding ticket number.
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In data modeling, an entity (also known as an information object) is an object that can be uniquely determined and used to store or process information. The object can be material or immaterial, concrete or abstract. Examples: A vehicle, an account, a person, a condition. Entities of the 446 Plattform are, for example, CI schema, ticket schema, and knowledge base category. [Wikipedia]
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Microsoft Exchange Server is a groupware and e-mail transport server software from Microsoft. It is used for the central storage and administration of e-mails, appointments, contacts, tasks and other elements for several users and thus enables collaboration in a working group or in a company. Exchange Server requires Microsoft Windows server software and is therefore primarily used in infrastructures dominated by Microsoft products. [Wikipedia]
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An expression is a construct that can be evaluated according to a given semantics in relation to a context, i. e. it returns a value. For example, they can be used as filter criteria in the text search by comparing the text with the pattern of the regular expression.
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A fully qualified domain name (FQDN), sometimes also referred to as an absolute domain name, is a domain name that specifies its exact location in the tree hierarchy of the Domain Name System (DNS). It specifies all domain levels, including the top-level domain and the root zone.A fully qualified domain name is distinguished by its lack of ambiguity in terms of DNS zone location in the hierarchy of DNS labels: it can be interpreted only in one way.(Wikipedia)
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A FriendlyName is a name (display name) that is easy to remember and read. It denotes a resource and is assigned in addition to the technically identifying name. In contrast to the localized names, the FriendlyName is language independent.
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Start of operation, a software, a website etc. under real conditions. Start of regular or productive operation. [Duden]
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Google LLC is an American multinational technology company focusing on search engine technology, online advertising, cloud computing, computer software, quantum computing, e-commerce, artificial intelligence, and consumer electronics. It has been referred to as "the most powerful company in the world" and one of the world's most valuable brands due to its market dominance, data collection, and technological advantages in the area of artificial intelligence.Its parent company Alphabet is considered one of the Big Five American information technology companies, alongside Amazon, Apple, Meta, and Microsoft. (Wikipedia)
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A globally unique identifier (GUID/ObjectGUID)) is a 128-bit number used to identify information in computer systems. In its canonical textual representation, the sixteen octets of a GUID are represented as 32 hexadecimal digits, displayed in five groups separated by hyphens, in the form 8-4-4-4-12. For example: 936DA01F-9ABD-4D9D-80C7-02AF85C822A8
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A hash algorithm turns an arbitrarily-large amount of data into a fixed-length hash. The same hash will always result from the same data, but modifying the data by even one bit will completely change the hash. Like all computer data, hashes are large numbers, and are usually written as hexadecimal. [BITCOINWIKI]
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Hypertext Markup Language is the standard markup language for creating web pages and web applications. With Cascading Style Sheets (CSS) and JavaScript, it forms a triad of cornerstone technologies for the World Wide Web. Web browsers receive HTML documents from a web server or from local storage and render them into multimedia web pages. HTML describes the structure of a web page semantically and originally included cues for the appearance of the document. [Wikipedia]
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The Hypertext Transfer Protocol is an application protocol for distributed, collaborative, and hypermedia information systems. HTTP is the foundation of data communication for the World Wide Web. [Wikipedia]
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Hypertext Transfer Protocol Secure is an adaptation of the Hypertext Transfer Protocol for secure communication over a computer network, and is widely used on the Internet. In HTTPS, the communication protocol is encrypted by Transport Layer Security, or formerly, its predecessor, Secure Sockets Layer. [Wikipedia]
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Hyper-threading is Intel's proprietary simultaneous multithreading (SMT) implementation used to improve parallelization of computations performed on x86 microprocessors.
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An identifier is a name that identifies either a unique object or a unique class of objects, where the "object" or class may be an idea, physical object, or physical substance. [Wikipedia]
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In HTML and XHTML, an image map is a list of coordinates relating to a specific image, created in order to hyperlink areas of the image to different destinations (as opposed to a normal image link, in which the entire area of the image links to a single destination).
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The Internet Message Access Protocol (IMAP) is a standard used by email clients for email message retrieval. Messages will be stored centrally on a mail server and synced across multiple devices. (Microsoft, Wikipedia, techtarget.com)
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IT incident management typically comprises the entire organizational and technical process of reacting to detected or suspected security incidents or malfunctions in IT areas as well as preparatory measures and processes. The spectrum of possible incidents ranges from technical problems and weak points to concrete attacks on the IT infrastructure. IT incident management in the narrower sense must consider organizational, as well as legal and technical details. The aim of the incident management process is to restore the service as quickly as possible. [Wikipedia]
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Microsoft InfoPath is a software application for designing, distributing, filling and submitting electronic forms containing structured data. Microsoft initially released InfoPath as part of Microsoft Office 2003 family. The product features a WYSIWYG form designer in which the various controls (e.g. text box, radio button, checkbox) are bound to data, represented separately as a hierarchical tree view of folders and data fields. [Wikipedia]
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Inheritance (here: Programming) is the ability to derive a new object from an existing object, whereby the new object has all the characteristics and capabilities of the old object. Further characteristic characteristics can then be added to the new object. For example, the "car" or "locomotive" object could be derived on the basis of the "vehicle" object. "Car" then inherits the characteristics of "vehicle", for example "has wheels" or "can accommodate people". Furthermore, "Auto" could extend the object "Vehicle" by some abilities, for example "start" and "switch off". Classes derived from a particular base class are also called subclasses of this class. The example of "Auto" shows that subclasses extend and specialize their superclasses. [dpunkt.de]
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An inline frame is an HTML element that is used to structure web pages.
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Instance refers to a concrete object in contrast to the class used here as an object template (i.e. one of possibly several objects of the same class). An example of this is the class Auto, of which, for example, the vehicle with the license plate AB-CD 1234 (among potentially many others) exists as an instance. [Wikipedia]
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Incident request
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Information Technology Infrastructure Library is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. [Wikipedia]
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In computing, JavaScript Object Notation or JSON is an open-standard file format that uses human-readable text to transmit data objects consisting of attribute–value pairs and array data types (or any other serializable value).
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Knowledge Base
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The Lightweight Directory Access Protocol (LDAP) is an open, vendor-neutral, industry standard application protocol for accessing and maintaining distributed directory information services over an Internet Protocol (IP) network.
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In computing, a legacy system is an old method, technology, computer system, or application program, of, relating to, or being a previous or outdated computer system, yet still in use. Often referencing a system as "legacy" means that it paved the way for the standards that would follow it. This can also imply that the system is out of date or in need of replacement. [Wikipedia]
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Language-Integrated Query: Standard query operators
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Expense Management: During activity allocation, business activities are measured, recorded, and allocated. To do this, the system creates the corresponding (measurable) reference values, which are measures of the costs incurred. In Cost Center Accounting, they are referred to as activity types. Activity allocation takes place, for example, by confirming operations or assigning the activity to an account. The activity performed is multiplied by the price of the activity type.
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A Message Authentication Code is used to obtain certainty about the origin of data or messages and to verify their integrity. MAC algorithms require two input parameters, first the data to be protected and second a secret key. They calculate a checksum, the Message Authentication Code, from both. [Wikipedia]
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Module for the automatic processing of e-mails (for example, conversion of e-mails to tickets)
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In computing and data management, data mapping is the process of creating data element mappings between two distinct data models. Data mapping is used as a first step for a wide variety of data integration tasks including.
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It is defined as the data providing information about one or more aspects of the data; it is used to summarize basic information about data which can make tracking and working with specific data easier.
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Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washington, United States. Its best-known software products are the Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface lineup of touchscreen personal computers. Microsoft ranked No. 21 in the 2020 Fortune 500 rankings of the largest United States corporations by total revenue [...] (Wikipedia)
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The Internet Media Type, also called MIME type (Multipurpose Internet Mail Extensions) or Content type (after the name of the field), classifies the data in the body of a message on the Internet. As explained in the MIME standard, for example, an HTTP transmission tells a browser what data the Web server is sending - whether it is a plain text document, an HTML document, or a PNG image. [Wikipedia]
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New interface in responsive design for special functions of the 446 Plattform (tickets, forms, etc.).
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Monitoring is an umbrella term for all types of systematic recording (logging), measurement or observation of an operation or process using technical aids or other observation systems. One function of monitoring is to determine whether an observed sequence or process is taking the desired course and whether certain threshold values are being adhered to, in order otherwise to be able to intervene in a controlling manner. Monitoring is therefore a special type of logging. [Wikipedia]
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The Named User License represents the authorization for the use of the software by exactly one user. The user has a unique login to access the 446 Platform®.
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OAuth 2.0 (Open Authorization) is an open protocol that allows standardized, secure API authorization for desktop, web and mobile applications. An end user can use this protocol to allow an application to access (authorize) its data provided by another service (resource server) without disclosing secret details of its access authorization (authentication) to the client. The end user can thus instruct third parties to consume a service on his behalf. Typically, the transmission of passwords to third parties is avoided. [Wikipedia]
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OAuth 2.0 (Open Authorization) is an open protocol that allows standardized, secure API authorization for desktop, web and mobile applications. An end user can use this protocol to allow an application to access (authorize) its data provided by another service (resource server) without disclosing secret details of its access authorization (authentication) to the client. The end user can thus instruct third parties to consume a service on his behalf. Typically, the transmission of passwords to third parties is avoided. [Wikipedia]
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In computing, Open Database Connectivity is a standard application programming interface (API) for accessing database management systems.
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An operational-level agreement (OLA) defines the interdependent relationships in support of a service-level agreement (SLA). The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. [Wikipedia]
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OLE DB (Object Linking and Embedding Database), an API designed by Microsoft, allows accessing data from a variety of sources in a uniform manner.
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A password policy is a set of rules designed to enhance computer security by encouraging users to employ strong passwords and use them properly. A password policy is often part of an organization's official regulations and may be taught as part of security awareness training. Either the password policy is merely advisory, or the computer systems force users to comply with it. [Wikipedia]
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Privacy-Enhanced Mail (PEM) is a de facto file format for storing and sending cryptographic keys, certificates, and other data, based on a set of 1993 IETF standards defining "privacy-enhanced mail." While the original standards were never broadly adopted and were supplanted by PGP and S/MIME, the textual encoding they defined became very popular. The PEM format was eventually formalized by the IETF in RFC 7468.(Wikipedia)
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A pipe is a mechanism for interprocess communication; data written to the pipe by one process can be read by another process. The data is handled in a first-in, first-out (FIFO) order. The pipe has no name; it is created for one use and both ends must be inherited from the single process which created the pipe. [gnu.org]
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Plain text refers to data that can be converted directly into text using a character encoding without the need for another program. [wiki.selfhtml.org]
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In cryptography, plaintext (without spaces) is the uncoded message. [wiki.selfhtml.org]
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In computing, a plug-in (or plugin, add-in, addin, add-on, addon, or extension) is a software component that adds a specific feature to an existing computer program. When a program supports plug-ins, it enables customization. Here: Plug-ins are special workflow activities that enable the user to display or model processes in the Workflow Designer and adapt these processes by configuring the plug-ins accordingly.
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The Post Office Protocol version 3 (POP3) is a standard for delivering e-mail messages. It is used by e-mail clients to retrieve e-mail from a mail server. POP3 only supports one-way e-mail synchronization and lacks most of the basic functionality that can be found in modern services. (Microsoft, Wikipedia, techterms.com)
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Includes as a generic term the persons or groups concerned.
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Punycode is a coding method for converting Unicode strings into ASCII-compatible strings consisting of the characters a to z, 0 to 9 and the hyphen (-). [Wikipedia]
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Query is the search query for a search engine.
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A regular expression (Regex) is, in theoretical computer science and formal language theory, a sequence of characters that define a search pattern. Usually this pattern is then used by string searching algorithms for "find" or "find and replace" operations on strings, or for input validation. [Wikipedia]
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Objects (e.g. videos, images, models) are usually stored in a compressed data format. When the final rendering is completed, certain properties (color gradient, light sources, surface structure, etc.) are calculated from the raw design and displayed.
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Representational State Transfer is a programming paradigm for distributed systems, especially for web services. The main purpose of REST is machine-to-machine communication. REST is a simple alternative to similar methods like SOAP and WSDL and the related method RPC. The term "Representational State Transfer" is used to describe the transition from the current state to the next state of an application. This state transition takes place by transferring the data representing the next state. [Wikipedia]
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The Security Assertion Markup Language (in short SAML) is a xml framework for sharing authentication and authorization information. It offers procedures to describe and transfer security-related information.
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The Security Assertion Markup Language (in short SAML) is a xml framework for sharing authentication and authorization information. It offers procedures to describe and transfer security-related information.
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In computing, incremental search, incremental find or real-time suggestions (SAYT: Search As You Type) is a user interface interaction method to progressively search for and filter through text. As the user types text, one or more possible matches for the text are found and immediately presented to the user. This immediate feedback often allows the user to stop short of typing the entire word or phrase they were looking for. The user may also choose a closely related option from the presented list.
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Is an assitive software to enable people with impairments to access web content easier. It translates screen elements into voice sounds and generates an appropriate braille output (a device to display braille characters).
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Defines the Service Delivery Unit Manager. This group of persons manages and coordinates all phases of a service and is responsible for all the processes dealing with this service.
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A database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes.
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It is (SSO) a property of access control of multiple related, but independent software systems. With this property, a user logs in with a single ID and password to gain access to a connected system or systems without using different usernames or passwords, or in some configurations seamlessly sign on at each system.
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Includes the right to use the 446 Platform® by an unlimited number of users (employees or customers of the licensee's organization, location). However, it does not include a claim to an unlimited number of instances or clients (copy prohibition). These must be purchased separately in accordance with the current price list.
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A service-level agreement (SLA) is defined as an official commitment that prevails between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. [Wikipedia]
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The Simple Mail Transfer Protocol is a protocol of the Internet protocol family that is used to exchange e-mails in computer networks. It is primarily used to feed in and forward e-mails. Other specialized protocols such as POP3 or IMAP are used to retrieve messages. SMTP servers traditionally accept connections on port 25 ("smtp"). [Wikipedia]
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Simple Network Management Protocol is an Internet Standard protocol for collecting and organizing information about managed devices on IP networks and for modifying that information to change device behavior. Devices that typically support SNMP include cable modems, routers, switches, servers, workstations, printers, and more.
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Structured Query Language is a domain-specific language used in programming and designed for managing data held in a relational database management system, or for stream processing in a relational data stream management system.
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Service Request
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Secure Sockets Layer, the old name for Transport Layer Security, a network protocol for secure data transmission. [Wikipedia]
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It is (SSO) a property of access control of multiple related, but independent software systems. With this property, a user logs in with a single ID and password to gain access to a connected system or systems without using different usernames or passwords, or in some configurations seamlessly sign on at each system.
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The status is the current state of tickets, tasks and configuration elements. The statuses are freely configurable and are usually set in the corresponding workflows for the respective element. However, it is also possible to perform a manual status change using actions that must be configured beforehand for the respective schema of the ticket, tasks, and so on.
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Since the statuses for tickets, tasks and CIs can be freely named, it is necessary to define a status type that specifies how the respective element is to be handled. With the help of these status types, an evaluation (e. g. in reports) can be carried out much easier, faster and more effectively. It is also possible to search for the types (in the advanced search).
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A member of support is a user handling and solving tickets arriving.
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Scalable Vector Graphics (SVG) is an XML-based vector image format for two-dimensional graphics with support for interactivity and animation. All major modern web browsers have SVG rendering support. [Wikipedia]
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A third-party (peripheral) system is an area that lies outside the system boundaries, but to which the system can have relationships. The system environment is the sum of all peripheral systems.
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A ticket is the electronic form of a request that is reported by an IT user. It merely represents a breakdown from a user-defined workflow, such as a service request or an incident. These tickets are managed in a database.
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There are different roles for tickets which are configured for each ticket and allow to restrict ticket and workflow actions to certain roles or even to send messages only to certain user groups. Ticket roles: - Affected group - Affected user - Creator - Owner - Owner group - Responsible - Ticket follower
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The affected group is basically the stem group of the affected user.
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The affected user is basically the person affected in the ticket by the impact of the recorded error, by configuration changes etc.
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The person who created the ticket.
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The owner is the user the ticket is currently assigned to.
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The owner group is basically the stem group of the processing user.
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The responsible of a ticket is basically that person who is responsible for the smooth operation. In a ticket, this may be either the person responsible for processes in and around a ticket or the SDU manager of the respective transaction as soon as the Service Portfolio is used.
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This role enables to follow ticket progresses. Thus, at the top right corner of each ticket exists a button the following feature can be activated with.
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TLS, also known under its predecessor name Secure Sockets Layer (SSL), is an encryption protocol for secure data transmission on the Internet. TLS consists of the two main components TLS Handshake and TLS Record. In TLS Handshake a secure key exchange and authentication takes place. TLS Record then uses the symmetric key negotiated in TLS Handshake for secure data transmission - the data is encrypted and transmitted with a MAC to protect it against changes. [Wikipedia]
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Universal Naming Convention: By specifying the UNC path, a network path can be accessed without a drive letter. Therefore, this path does not have to be visible in Windows Explorer. - Example without UNC path: S:\Server\Data - Example with UNC path: \Accounting-Server\Server\Data [wiki.windata.de]
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With reference to a given (possibly implicit) set of objects, a unique identifier (UID) is any identifier which is guaranteed to be unique among all identifiers used for those objects and for a specific purpose. [Wikipedia]
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A Uniform Resource Identifier is a string of characters designed for unambiguous identification of resources and extensibility via the URI scheme. [Wikipedia]
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A Uniform Resource Locator, colloquially termed a web address, is a reference to a web resource that specifies its location on a computer network and a mechanism for retrieving it. A URL is a specific type of Uniform Resource Identifier, although many people use the two terms interchangeably.
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Users are referred to as a user, who basically only has the right to create tickets.
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User accounts manage access rights to protect personal data or information.
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The User Browser is a dialog window that displays a selection of users or groups for selection. This allows you to fill in ticket fields, for example.
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In the industrial design field of human–computer interaction, a user interface (UI) is the space where interactions between humans and machines occur. The goal of this interaction is to allow effective operation and control of the machine from the human end, while the machine simultaneously feeds back information that aids the operators' decision-making process. Examples of this broad concept of user interfaces include the interactive aspects of computer operating systems, hand tools, heavy machinery operator controls and process controls. The design considerations applicable when creating user interfaces are related to, or involve such disciplines as, ergonomics and psychology.(Wikipedia)
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A user profile is a visual display of personal data associated with a specific user, or a customized desktop environment. A profile refers therefore to the explicit digital representation of a person's identity. A user profile can also be considered as the computer representation of a user model. [Wikipedia]
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Coordinated Universal Time (abbreviated to UTC) is the primary time standard by which the world regulates clocks and time. It is within about 1 second of mean solar time at 0° longitude, and is not adjusted for daylight saving time. In some countries where English is spoken, the term Greenwich Mean Time (GMT) is often used as a synonym for UTC. [Wikipedia]
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Refers to a set of recommendations to make the web more accessible to people with disabilities. It is published by the Web Accessibility Initiative of the World Wide Web Consortium and commonly named Web Content Accessibility Guidelines (WCAG).
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A web service enables machine-to-machine communication based on HTTP or HTTPS via computer networks such as the Internet. This involves exchanging data and calling functions on remote computers. [Wikipedia]
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A software widget is a relatively simple and easy-to-use software application or component made for one or more different software platforms. [Wikipedia]
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Wikipedia is a multilingual free online encyclopedia written and maintained by a community of volunteers through open collaboration and a wiki-based editing system. [...] Wikipedia is the largest and most-read reference work in history.It is consistently one of the 10 most popular websites ranked by Similarweb and formerly Alexa; as of 2022 [...]. It is hosted by the Wikimedia Foundation, an American non-profit organization funded mainly through donations.
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In the computer area, a wildcard character is a placeholder for other characters. Frequently used wildcards are: the question mark (?) or the underscore (_) for exactly one character, the asterisk (*) or the percentage sign (%) for any number of characters (including zero), the double cross (#) for a numeric value. [Wikipedia]
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Provides an interface that guides a user through multiple dialogs for ergonomic data entry. This helps you to fill out forms.
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Windows Media Video (WMV) is a series of video codecs and their corresponding video coding formats developed by Microsoft. [Wikipedia]
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A Worker is a program that runs as a specialized service in the background and bundles functionalities to make it available to third parties (similar to the Windows system service).
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A workflow is a defined sequence of activities that a workflow item must go through.
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The Workflow Designer is a tool for designing and testing simple or complex workflows. This enables the various workflow items to monitor and trace the process flow at runtime.
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Reference object e.g. to a ticket or CI that runs through the workflow.
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WS-Discovery is a standard from the context of WS specifications that deals with finding web services. The basic principle of the specification is that a request is sent to a service group and each matching one of the target services responds directly to the requester. In order to avoid unnecessary traffic, it further specifies that every service that is to be found must register or log off in a similar way to UDDI. [Wikipedia]
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The Web Services Description Language (WSDL) is a platform, programming language and protocol independent description language for network services (web services) for the exchange of messages on the basis of XML. [Wikipedia]
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In computing, Extensible Markup Language (XML) is a markup language that defines a set of rules for encoding documents in a format that is both human-readable and machine-readable through use of tags that can be created and defined by users.
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XML Path Language is a query language for selecting nodes from an XML document. In addition, XPath may be used to compute values (e.g., strings, numbers, or Boolean values) from the content of an XML document.
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Extensible Stylesheet Language Transformations is a language for transforming XML documents into other XML documents, or other formats such as HTML for web pages, plain text or XSL Formatting Objects, which may subsequently be converted to other formats, such as PDF, PostScript and PNG.
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ZIP is an archive file format containing multiple files to be extracted in a desired location on a drive.
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