Reference

Provides access to the details of a workflow item call stack element.

Provides access to the details of a service catalog.

Provides access to the details of a configuration item.

Returns the details of a single comment.

Provides access to the details of a single CI field value.

Provides access to the details of a single life cycle.

Provides access to the details of a single life cycle status.

Provides access to the details of a configuration item zone.

Provides access to the details of a single CI zone field value.

Provides access to the details of a single comment.

Provides access to a single contract.

Gets access to priority details.

Provides access to a single contract service.

Provides access to the details of a single contract time.

Gets details of geographical location.

Provides access to the details of a LVER costcenter.

Provides the context to call a DataWorkflow, set parameters and get the result.

Gets details of an escalation.

Gets details of an escalation time.

Provides access to the details of a expense.

Provides access to the details of a expense type.

Provides access to the details of a single file.

Provides access to the details of a form.

Provides access to the value of a form field.

Provides access to the text and value part of a form variable.

Provides access to entity independent information.

P/M1)	Description	Type
CurrentDateTime	Current date and time.	IsoDateTime
CurrentUser	Access to the current user.	CxOperatorUser
Get446PlattformMobilUIUrl()	Returns the Url A Uniform Resource Locator, colloquially termed a web address, is a reference to a web resource that specifies its location on a computer network and a mechanism for retrieving it. A URL is a specific type of Uniform Resource Identifier, although many people use the two terms interchangeably. to the configured 446 Plattform Mobil	String
Get446PlattformUIUrl()	Returns the Url A Uniform Resource Locator, colloquially termed a web address, is a reference to a web resource that specifies its location on a computer network and a mechanism for retrieving it. A URL is a specific type of Uniform Resource Identifier, although many people use the two terms interchangeably. to the configured 446 Plattform	String
HelpDeskLink	URL to 446 Plattform®.	String
KnowledgebaseStageUrl	Returns the URL to the knowledge base stage.	String
NewLine	Inserts a line break.	String
Null	NULL value.	Object
GetDataWorkflowContext()	Sets up the context which is required to process a data workflow. The return value can be stored in a variable for better readability, but it's not necessary: you may call all following methods directly.	CxDataWorkflow
MasterData(String category, String name)	Gets a string that is stored in the master data management, accessible by category name and key. Example: {# General.MasterData("myCategory", "myKey") #}.	String

Provides access to the details of a single group.

Provides access to the details of a knowledge base article.

Gets details of an e-mail.

Provides access to a single Mail2Ticket/Case account.

Gets the content of a dynamic placeholder.

Provides access to dynamic placeholders.

Provides access to a single principal (a user or a group).

Provides access to a single process role.

Provides access to a single service.

Provides access to a single service category.

Provides access to a single service field value.

Provides access to the details of a single service life cycle.

Provides access to the details of a single service portfolio life cycle status.

Provides access to a single service status type.

Provides access to a single service schema.

Provides access to the details of a single service transaction.

Provides access to a single service level package.

Can be used to test the SharpExpressions functionality.

Provides access to a text building block.

Provides access to the details of a single ticket.

P/M1)	Description	Type
AdditionalAffectedPrincipals	Provides access to the list of additional affected principals of the ticket.	List<CxPrincipal>
AffectedGroup	Gets the affected group of the ticket.	CxGroup
AffectedUser	Gets the affected user of the ticket.	CxUser
Attachments	Provides access to the list of all file attachments of the ticket (active attachments only).	List<CxFile>
AttachmentsByCategory	Provides access to the file attachments of the ticket, grouped by category (active attachments only, case insensitive).	Dictionary<String, CxFile>
Cis	Returns information on CIs.	List<CxCi>
ClonedCases	Provides access to the list of cloned instances.	List<CxTicket>
ClonedTickets	Provides access to the list of cloned tickets of the ticket.	List<CxTicket>
Comments	Provides access to the list of comments of the ticket.	List<CxComment>
CompletionDateTime	Returns the estimated completion date of the ticket.	IsoDateTime
Container	Returns the parent container ticket or NULL.	CxTicket
ContainerChildren	Gets all container children. This collection is always empty if the instance is not a container.	List<CxTicket>
Coordinates	Returns the geographical location of the ticket.	CxCoordinates
CreatedDateTime	Returns the creation date of the ticket.	IsoDateTime
CreationMethod	Returns the creation method of the ticket. Possible return values and ticket creation from module: Automatic Eventmanagement Worker > \CsvToTicketImporter Webservices\TicketStoreService > Method PlaceNewTicket B2BWebServices\TicketService > Method PlaceTicketOfServiceTransaction ContainerTicketWizard CreateContainerTicket Mail2Ticket Mail2Ticket Manual All methods not mentioned elsewhere (also WebAPI) Synchronisation Workers.TicketSynchronisation Workflow Plug-in > Create successor ticket Plug-in > Create new ticket	String
CreationMethodMail2TicketAccount	Gets the Mail2Ticket account the ticket was created with, or NULL if the ticket is not created by Mail2Ticket.	CxMail2TicketAccount
CreatorGroup	Gets the creator group of the ticket.	CxGroup
CreatorUser	Gets the creator user of the ticket.	CxUser
CustomAttributes	Gets all attributes of a ticket (case insensitive). For example: TicketDefaultExpenseType > ObjectGuid TicketDefaultCostCentre > ObjectGuid TicketDefaultClearingType > ObjectGuid TicketDefaultProject > ObjectGuid Started > IsoDateTime	Dictionary<String, String>
DataId	Gets the DataID of the ticket.	Int32
DefaultClearingType	Gets the default cost clearing type of the ticket or NULL.	CxClearingType
DefaultCostCenter	Gets the default cost center of the ticket or NULL.	CxCostCenter
DefaultExpenseProject	Gets the default project of the ticket or NULL.	CxProject
DefaultExpenseType	Gets the default expense type of the ticket or NULL.	CxExpenseType
DirectUrlActivities	This expression returns a link as soon as there are pending workflow activities for a ticket. This link will then directly open the tab with the workflow actions of a ticket, so they can be performed.	String
Escalations	Returns information on escalations in connection with the attribute. In contrast to Ticket.PendingEscalations, information on already achieved or escalated escalations is returned as well (case insensitive).	Dictionary<String, CxEscalation>
EstimatedTimeExpense	Returns the estimated time expense of the ticket.	TimeSpan
Expenses	Returns linked expenses.	List<CxExpense>
ExternalSolution	Gets the external solution of the ticket including HTML tags.	String
ExternalSummary	Gets the external solution summary of the ticket.	String
Fields	Provides access to the ticket fields (case insensitive).	Dictionary<String, CxTicketFieldValue>
Followers	Provides access to the list of users who follow the ticket.	List<CxUser>
FullId	Gets the FullId (Ticket#) of the ticket.	String
HasOpenSubTasks	Returns the value True, if the ticket contains further open subtasks; otherwise False.	Boolean
HasOpenSuccessors	Returns True, if there is at least one open successor; otherwise False.	Boolean
HasParent	Checks whether the current ticket has a parent ticket. True if yes, False if no.	Boolean
HasSubTasks	Returns the value True, if the ticket contains subtasks; otherwise False.	Boolean
IdNumber	Returns the ticket’s number without the static prefix (e.g. 0009 instead of CR_0009).	Int32
InitialCi	Gets the CI which was selected with service transaction during creation of a service portfolio ticket.	CxCi
InternalSolution	Gets the internal solution of the ticket.	String
InternalSummary	Gets the internal solution summary of the ticket.	String
KbArticles	Returns the number of KB articles linked to this ticket.	List<CxKbArticle>
LastInboundMail	Returns the last inbound mail, ordered by sent date.	CxMail
LastModification	Returns the date and time of the last modification of the ticket.	IsoDateTime
LastModifyingUser	Gets the last modifying user of the ticket.	CxUser
LastOutboundMail	Returns the last outbound mail, ordered by sent date.	CxMail
LastPendingEscalationDeadLine	Returns the date and time of the last escalation of the ticket.	IsoDateTime
LastUserModification	Returns the date and time of the last modification of the ticket, that was caused by a user.	IsoDateTime
LinkedCases	Provides access to the list of the linked instances.	List<CxTicketRelation>
LinkedTickets	Provides access to the list of the linked tickets of the ticket.	List<CxTicketRelation>
Mails	Returns the attached mails.	List<CxMail>
MostUrgentPriority	When dealing with a container, it gets details of the most urgent priority of all container tickets.	CxContractPriority
NextPendingEscalationDeadLine	Returns the date and time of the next escalation of the ticket.	IsoDateTime
ObjectGuid	Gets the ObjectGUID of the ticket.	Guid
OverviewHistoryAsText	Returns the content of the ticket overview history as HTML formatted text string.	String
OwnerGroup	Gets the owner group of the ticket.	CxGroup
OwnerUser	Gets the owner user of the ticket.	CxUser
ParentCase	Returns a possible parent instance and allows access to it. Otherwise, NULL is returned.	CxTicket
ParentTicket	Returns a possible parent ticket and allows access to it. Otherwise, NULL is returned.	CxTicket
PendingEscalations	Returns information on pending escalations (case insensitive).	Dictionary<String, CxEscalation>
Priority	Gets details of the ticket priority.	CxContractPriority
ResponsibleGroup	Gets the responsible group of the ticket.	CxGroup
ResponsibleUser	Gets the responsible user of the ticket.	CxUser
Schema	Provides access to the schema of the ticket.	CxTicketSchema
ServiceTransaction	Returns information on the service transaction used in the service portfolio.	CxServiceTransaction
StartDateTime	Returns the suggested start date of the ticket.	IsoDateTime
Status	Returns information on the current ticket status.	CxTicketStatus
SuccessorCases	Provides access to the list of successor instances.	List<CxTicket>
SuccessorTickets	Provides access to the list of successor tickets of the ticket.	List<CxTicket>
Template	Returns a TicketTemplate object that provides access to the ticket template's data if the ticket was created from a ticket template.	CxTicketTemplate
TicketMessageTag	Returns the specific expression to identify the ticket distinctly.	String
Title	Gets the ticket title.	String
Type	Gets the type of the ticket (Ticket, Container ticket, Container child, Template).	String
WorkflowActivities	Returns a list of all workflow activities of this ticket and the current user.	List<CxWorkflowActivity>
WxpUrl	Returns the direct Url A Uniform Resource Locator, colloquially termed a web address, is a reference to a web resource that specifies its location on a computer network and a mechanism for retrieving it. A URL is a specific type of Uniform Resource Identifier, although many people use the two terms interchangeably. to the ticket.	String
WxpUrlQueryString	Returns the query string for the URL access of the respective ticket (i.e. everything after ? without the actual address to the site).	String
Get446PlattformMobilUIUrl()	Returns the direct Url A Uniform Resource Locator, colloquially termed a web address, is a reference to a web resource that specifies its location on a computer network and a mechanism for retrieving it. A URL is a specific type of Uniform Resource Identifier, although many people use the two terms interchangeably. for the currently selected ticket to the 446 Plattform Mobil.	String
Get446PlattformUIUrl()	Returns the direct url for the currently selected ticket to the 446 Plattform.	String
GetFieldText(String name)	Returns the text of the specified field. If the field does not exist, NULL is returned.	String
GetFieldValue(String name)	Returns the value of the specified field. If the field does not exist, NULL is returned.	String
GetUrl(String tab, Boolean onlyQueryString)	Returns the direct Url A Uniform Resource Locator, colloquially termed a web address, is a reference to a web resource that specifies its location on a computer network and a mechanism for retrieving it. A URL is a specific type of Uniform Resource Identifier, although many people use the two terms interchangeably. to the ticket, focusing on the specified tab (Details, Fields, UploadFiles, Actions, History, Comments, Solution, Expenses, Overview, Todos).	String

Provides access to the details of a single field.

Provides access to the linked ticket and the relation creation time.

Provides access to the details of a ticket schema.

Returns information on the current ticket status.

Returns information about the ticket status type.

Returns information about the ticket template used when the ticket was created.

Provides access to the details of a single user.

Provides access to the details of a workflow activity (To-Do list item).

Provides access to the details of a workflow item Reference object e.g. to a ticket or CI that runs through the workflow..

P/M1)	Description	Type
Activity	Returns the workflow activity of the item.	CxWorkflowActivity
AffectedGroup	Returns information on the affected group.	CxGroup
AffectedUser	Returns information on the affected user.	CxUser
CallStack	Provides access to the elements of the CallStack. The CallStack contains subworkflow, function and error workflow calls, but not event workflows.	List<CxCallStackItem>
ClientObjectGuid	Returns the unique ID of the client this workflow item has been created in.	Guid
ConnectorObjectGuid	Returns the ObjectGUID of the connector.	Guid
CreatorUser	Returns information on the creator.	CxUser
CurrentAffiliation	During parallel thread in the workflow, where more than one workflow item exists for a single distinct referenced object, workflow items that belong together and are joined later have the same affiliation identifier. The Affiliation chain is a stack of integers. This property gives access to the current (topmost) affiliation identifier.	Int64
CurrentlyStopped	Returns whether the item is stopped.	Boolean
CurrentUser	Returns information on the current user.	CxOperatorUser
DataId	Returns the ID of the item.	Int64
ErrorCount	Returns the number of errors.	Int32
Fields	Returns the workflow item field, accessible by field name (case insensitive).	GenericIndexer<String, CxWorkflowItemField>
IdDescriptive	Returns the descriptive ID of a workflow item. For a ticket: CR_00367, for example.	String
IdUniqueForType	Returns the unique ID for the type of the workflow item.	String
IsActivity	Returns True if the workflow item is an activity for the current user.	Boolean
IsCompleted	Returns whether a workflow item has been completed.	Boolean
IsErroneous	Returns whether the item has an error.	Boolean
IsSuspended	Returns whether the item has been suspended.	Boolean
IsWaitingForJoin	Returns whether the item is waiting for a join.	Boolean
LastActionInput	Returns the input of the last action.	String
LastActionResult	Returns the result of the last action.	String
LastException	Returns the last error of the workflow item.	String
LastExceptionMessage	Returns the first line of the description of the last error of the workflow item.	String
ObjectType	Returns the ObjectType of the workflow item (ticket, KB article, etc.).	String
OwnerGroup	Returns information on the owner group.	CxGroup
OwnerUser	Returns information on the owner.	CxUser
PluginObjectGuid	Returns the ObjectGUID of the plug-in the workflow item is currently in.	Guid
PreviousConnectorObjectGuid	Returns the ObjectGUID of the previous connector.	Guid
PreviousPluginObjectGuid	Returns the ObjectGUID of the plug-in the workflow item has been in previously.	Guid
PreviousWorkflowObjectGuid	Returns the ObjectGUID of the workflow the workflow item has been in previously.	Guid
ProcessSchemaDataId	Returns the data ID of the process schema the workflow item has been created with.	Int32
SuspendedUntil	Returns the date, until which a workflow item has been suspended.	IsoDateTime
WaitingForUserActivities	Returns whether the item is waiting for user activities.	Boolean
WorkflowObjectGuid	Returns the ObjectGUID of the current workflow of the workflow item.	Guid
GetFieldText(String name)	Returns the text of the specified field. If the field does not exist, NULL is returned.	String
GetFieldValue(String name)	Returns the value of the specified field. If the field does not exist, NULL is returned.	String

Represents the value of a workflow item field.