Available reports
Various ready-made reports are available on the 446 Plattform® and can be configured to suit the application, provided the technical requirements are met. The following overview lists the individual reports (RDL files) grouped by associated modules and specified with regard to necessary and optional parameters.
The first seven parameters are required for each report. The parameters listed below are user-defined specifications (on a light green background).
Administration
| Description: | Overview of configured ticket actions, grouped by ticket schema, action type and ticket status. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
| Description: | Overview of configured ticket actions, grouped by ticket schema, ticket status and action type. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
| Description: | Test report for various Isonet.ReportingHelpers. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Specification of a period, e.g. LASTYEAR |
String |
|
Date2 |
Specification of a time, e.g. 2019-09-01 01:30:00 |
String |
| Description: | Report for the evaluation of collected feedback messages with comments, structured by feedback groups. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of the feedback message |
String |
|
ShowDetails |
Option to choose whether feedback details (time, user name, comment) should be displayed. |
String |
|
FeedbackGroup |
Comma separated listing of ObjectGUIDs of selected feedback groups. |
String |
| Description: | Detailed print view of an e-mail |
| Location: | Messaging Mail Detail Dialog |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
MessageObjectGuid |
The ObjectGUID of the e-mail to be displayed |
String |
| Description: | Overview of active notification schemas, with mail template, sender and transmission medium |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
No user-defined parameters |
||
| Description: | Overview of push notifications grouped by recipient. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period in which the template group was created. |
String |
|
RecipientObjectGuid |
ObjectGUID of the recipient of the notification |
String |
|
OnlyNotConfirmed |
Option to display only unconfirmed messages. |
String |
|
OnlyNotRead |
Option to display only unread messages. |
String |
| Description: | Overview of user logins and logouts on the 446 Plattform® |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
No user-defined parameters |
||
| Description: | Overview of group memberships of a selected user or all users, sorted by user name and group. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
AlternatingColor |
Specification of the alternating color value (line background), e.g. #7FBE77 or red. |
String |
|
UserGuid |
The ObjectGUID of a selected user, optional. |
String |
Configuration Management Database
| Description: | Detailed view of a configuration element, with header data, fields and protocol. |
| Location: | Ci Detail Dialog |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
CiObjectGuid |
The ObjectGUID of the configuration element to be output. |
String |
| Description: | An overview of configuration elements and their assignment to users. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
IsExpanded |
Option whether the displayed tables should be expanded. |
Integer |
| Description: | Listing of configuration elements according to type and scheme. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
The creation period of the configuration element. |
String |
|
CiType |
Comma separated list of IDs of selected CI types. |
String |
|
CiScheme |
Comma separated list of ObjectGUIDs of selected CI schemas. |
String |
Knowledge Base
| Description: | Detailed view of a KB article with title, category, keywords, description, and full content. |
| Location: | KB Detail Dialog |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
ArticleObjectGuid |
The ObjectGUID of the opened KB article |
String |
|
Language |
The ObjectGUID of the language in which the KB article is to be output. |
String |
|
EnableKbTemplates |
Option, ob der Vorlagenname ausgegeben werden soll. |
String |
Expenses
| Description: | List of all projects and their cost centers. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
No user-defined parameters |
||
| Description: | Overview of allocation types, grouped according to activity types. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
No user-defined parameters |
||
| Description: | Overview of expenses for a selected period. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of service provision |
String |
| Description: | Detailed view of a recorded expenses. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
ExpenseObjectGuid |
The ObjectGUID of the expense to be output. |
String |
| Description: | Overview of activities performed by a user in a period for a selected project - grouped according to activity type and allocation type. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Selected period for the performance of the expense. |
String |
|
ProjectObjectGuid |
The ObjectGUID of an optionally selectable project. |
String |
|
User |
The ObjectGUID of an optionally selectable user who performed the expense. |
String |
| Description: | Overview of expenses of a selected period grouped by expense type. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of service provision |
String |
| Description: | Overview of expenses of a selected period, grouped by project. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of service provision |
String |
| Description: | Overview of activities for a selected period grouped by activity type and cost center. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of service provision |
String |
|
ProjectObjectGuid |
The ObjectGUID of an optionally selected project. |
String |
| Description: | Overview of expenses of a selected period, grouped by ticket. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of service provision |
String |
|
ProjectObjectGuid |
The ObjectGUID of an optionally selected project. |
String |
| Description: | Overview of expenses of a selected period, grouped by service provider. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of service provision |
String |
| Description: | Overview of services performed grouped by project and cost center |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
The period of service provision |
String |
|
ProjectObjectGuid |
The ObjectGUID of a selected project, optional |
String |
Tickets
| Description: | Graphical evaluation of tickets according to ticket status, ticket schema, priority and affected user. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
| Description: | Overview of tickets, grouped by owner, creator, ticket schema or status. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
|
Grouping |
Name of the attribute to be grouped by, Owner is predefined |
String |
|
SortBy |
Name of the attribute to sort by, FullId is predefined. |
String |
|
SortDir |
Direction in which you want to sort (asc, desc). |
String |
|
CollapsState |
Option whether the view should be expanded or collapsed. |
String |
| Description: | Detailed overview of tickets and their fields |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Creation period of the tickets to be displayed |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. | String |
|
States |
Comma separated list of ObjectGUIDs selected ticket status. |
String |
|
ShowEmptyCells |
Option whether cells with empty contents should also be displayed. |
String |
| Description: | Overview of tickets with comments and protocol |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Time period for creating comments or log entries |
String |
|
ExpandAllNodes |
Option whether the list of entries of a ticket should be expanded or collapsed. |
Integer |
|
User |
The ObjectGUID of the user who created a comment or caused a log entry. |
String |
| Description: | Extensive view of a ticket with fields, escalations, log and file attachments. |
| Location: | Ticket Detail Dialog |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
TicketObjectGuid |
The ObjectGUID of the ticket to be displayed. |
String |
|
WebServiceName |
Name of the addressed web service. The default value is TicketDetailService. |
String |
|
WebServiceMethod |
Name of the Web service method addressed. The default value is GetTicketHistorySorted. |
String |
|
ShowHistory |
Option whether log entries of the ticket should be displayed. |
Integer |
|
ShowSolution |
Option whether the solution of the ticket should be displayed. |
Integer |
|
ShowComments |
Option to display comments of the ticket. |
Integer |
|
ShowLogo |
Option whether log entries should be displayed. |
Integer |
|
ShowMessages |
Option whether e-mails should be displayed for the ticket. |
String |
|
ShowFooter |
Option to display the footer (report creation time and page number). |
Integer |
|
ShowContainedTickets |
Option whether to display tickets merged from a container. |
String |
|
ShowSuccessorTickets |
Option to display successor tickets. |
String |
|
IsSLAVisible |
Option to display SLA information and escalations. |
Integer |
|
SqlSortDirection |
Specification of the sorting direction of ticket fields |
String |
|
VisibilityMode |
Indication of visibility, internal or external |
String |
|
ShowSystemMails |
Option whether to display e-mails from the system. |
String |
| Description: | Graphical overview of tickets by Affected group, Category and Subcategory. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
| Description: | Graphical evaluation of escalated contract times, grouped by SLA contract and SLA service. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
| Description: | Overview of escalated contract periods, grouped by owner. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
| Description: | Overview of escalated contract periods, grouped according to current ticket status. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
| Description: | Overview of escalated contract times, grouped by ticket status to be reached. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
| Description: | Overview of tickets grouped by affected user. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
| Description: | Overview of tickets grouped by the main group of the affected user. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
| Description: | Overview of tickets grouped by creator. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
| Description: | Graphical overview of tickets, grouped by creation date. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
| Description: | Overview of tickets with reference to deleted users and user groups. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
| Description: | Overview of tickets, grouped by owner. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
| Description: | Graphical overview of tickets, grouped according to ticket schema. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
| Description: | Graphical overview of tickets, grouped by SLA service. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
| Description: | Graphical overview of tickets, grouped by status. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
|
State |
Comma separated list of ObjectGUIDs of selected ticket status. |
String |
| Description: | Graphical overview of tickets assigned to 3rd level support. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
|
Date |
Period of ticket creation |
String |
| Description: | Overview of tickets with reference to deleted users and user groups. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
No user-defined parameters |
||
| Description: | Graphical evaluation of the number of created tickets, grouped by hour, day of the week and month. |
| Location: | Report list |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
Date |
Period of ticket creation |
String |
|
Schemes |
Comma separated list of ObjectGUIDs of selected ticket schemas. |
String |
Tasks
| Description: | Detailed information about a task, including header data, fields, comments, file attachments, and associated tasks |
| Location: | Task Detail Dialog |
| Parameter | Description | Data type |
|---|---|---|
|
ClientObjectGuid |
The ObjectGUID of the client for which the report is run. |
String |
|
UserObjectGuid |
The ObjectGUID of the user running the report. |
String |
|
LanguageObjectGuid |
The ObjectGUID of the language that the executing user has activated in his or her profile. |
String |
|
Culture |
The country setting that the performing user has set in his or her profile, e.g. en-US. |
String |
|
TimeZone |
The time zone selected by the performing user in their profile, e.g. W. Europe Standard Time. |
String |
|
ReportName |
Name of the report that can be output. Overwritten by report configuration. |
String |
|
ReportDescription |
Description of the report that can be output. |
String |
|
TaskDataId |
The data ID of the task to be displayed |
String |
Copyright (c) 2000-2026 Isonet AG